Our Care

Our mission is to deliver happiness to our service users and their families through great care.

What is Complex Care?

People with complex care needs (also known as long term or continuing healthcare) typically have significant and on-going healthcare needs resulting from chronic illness, disabilities or following hospital treatment. This section of the population often has higher hospitalisation rate relative to the rest of the population, yet despite high service use people with complex needs often experience worsening outcomes.

When someone requires complex medical care, most people usually assume that this can be provided either in a hospital or care home setting. However, there is a growing number of people choosing to receive this care from the comfort of their own homes with care being provided by specialist home care provider.

At 3 Angels Complex Care we care for adults and children with some of the most complex needs, who would usually be placed in a hospital or care home facility if not receiving our care. This allows them to stay at home in a familiar setting and within the community, which has been seen to lead to improved outcomes and reduces hospitalisation rates..

Complex Care Assessments

Some people with long term complex health needs may qualify to receive their care outside a hospital setting arranged and funded by the NHS. This is called NHS continuing healthcare. To be eligible for continuing healthcare you must be assessed by the multidisciplinary team, where all your care needs will be assessed and a decision will be made whether you qualify.

For those, who are not eligible for NHS continuing healthcare, families will be encouraged to seek funding through their local authority.

Caring for Complex Conditions

Our nurse-led teams are expertly trained and experienced to offer personalised care to children and adults living with complex and high acuity needs, as a result of a range of conditions, illnesses and disabilities including but not limited to:

  • Acquired Brain injury and Stroke
  • Congenital disease
  • Complex dementia
  • Cancer care
  • Diabetes
  • Learning Disability and autism
  • Multiple Sclerosis
  • Neuro-disability – including Epilepsy, Parkinson’s and Huntington’s disease
  • Palliative (End of life) Care
  • Post-operative healthcare
  • Respiratory conditions – including COPD

Our nurse-led care team is highly trained to perform specialist techniques such as Bowel care, Stoma care, Ventilator care, Tracheostomy care, Enteral/PEG feeding, Gastrostomy feeding, Nasopharyngeal suctioning and oral suctioning.

Our clinical experts and our nurse led care teams all build services that deliver on our aim to deliver happiness through great care.

Why Choose Us

Our Mission

At 3 Angels Complex Care, we are a mission driven company and we have placed the happiness of our service users and their families as the main purpose of our company. We know we can only achieve this through extreme customer focus.

Highly Trained Team

We pride ourselves with a highly competent team. Every service user has their own specialist team with training on the specific needs of the service user. We ensure all staff continue to improve their knowledge and fund their training. We also only hire team members that also believe and live the values of the company.

Our Values

Our 8 core values are more than just words, they are a way of life. History has shown that companies with a strong culture and a higher purpose perform better in the long run. Therefore, we work to ensure that our culture remains healthy and strong. Please see our values to see if they speak to you.

We make it easy to contact us

We want to hear from our service users. We love it when you call us. If any part of our service falls short of your expectations, we want you to tell us so we can correct it as quickly as possible. So, we make sure our contact details are easily accessible and someone will be happy to hear from you 24/7. extreme customer focus.

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